Geek Squad
Remote Support
Our Geek Squad Agents can remotely access your computer to diagnose and fix software issues — quickly and securely, right from your home.
Support DownloadDownload and run to connect with a Geek Squad Agent.
How Remote Support Works
Download the App
Click the "Support Download" button to download our secure remote support tool to your computer.
Connect with an Agent
Run the downloaded application and share your unique session ID with your Geek Squad Agent.
Get the Fix
Your Agent will remotely diagnose and resolve your issue — you watch the whole process in real time.
Secure & Private
Your session is encrypted end-to-end. You stay in control and can end the session at any time.
Fast Resolution
Most issues are resolved in a single session without the need to bring your device into a store.
Expert Agents
Our Geek Squad Agents are certified professionals with years of experience in tech support.